Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS 

Production times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experience shipping times of 3 business days.   

^Popular sizes can be produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range, or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

How much does the shipping cost?

The shipping price is calculated based on weight coefficient of each item.

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-Day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business days via USPS Priority Mail.

Can I ship to CANADA / INTERNATIONAL / APO / FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns / Exchanges / Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There is a 15% restocking fee that is applied for any order canceled or exchanged.

Can I cancel my order? 

Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order. 

How long does it take to process a refund? 

Processing a refund can take up to 7-10 business days. 

How do I return my package? 

For a refund or replacement, please contact us here.

Who to contact? 

You can reach out at any time by sending us a message here.

Shipping Method & Processing:

All fine art ceramics are packed with extreme care using a premium boxing, eco-friendly cushioning to insulate the art from shock. 

Carrier & Tracking: 

We ship via tracked services (USPS Priority Mail or UPS Ground depending on package size). You will receive an automated email with your tracking number as soon as your label is printed. 

Signature & Insurance: 

Due to the valuable and fragile nature of fine art, all shipments are fully insured. Deliveries over a specific threshold may require a signature upon delivery to prevent theft or weather damage. 

⏳ Lead Times:

Because each piece is individually hand-thrown, glazed, and fired in small batches, our timelines reflect the meticulous nature of the craft:• Ready-to-Ship Items: Orders are processed and dispatched within 3 to 5 business days.

💥 Breakage & Damage Guarantee:

We strive for a flawless delivery, but we understand that ceramics are inherently fragile. If your piece does not arrive safely, we protect your purchase completely under the following conditions:• The 48-Hour Window: You must report any transit damage by emailing us within 48 hours of the delivery time stamped on your tracking info.• Required Documentation: Please include your order number and clear photos of the broken piece, the internal packaging, and the outside of the shipping box. Do not throw away any packaging materials, as the shipping carrier strictly requires these visuals to process our insurance claim.• Resolution: Once verified, we will either issue a full refund to your original payment method or craft a replacement piece. Please note that because these are unique handmade works of art, an exact match cannot be guaranteed, and a replacement will require our standard made-to-order lead time.• Exclusion: Our breakage guarantee strictly covers damage that occurs during transit. We cannot offer refunds or replacements for pieces chipped, cracked, or broken from general use or accidental drops after delivery.

🔄 Returns Window:

Due to the fragile nature and high risk of breakage when shipping ceramics back and forth, we operate under a strict return policy: • Return Authorization: You must contact us first before shipping an item back. We will provide specific packing instructions to ensure safe transit. Returns sent back without prior approval or to the wrong address will not be honored.• Shipping Costs: The buyer is entirely responsible for return shipping costs and must use a tracked shipping service.• Exclusions: Custom commissions, personalized items, and sale items are strictly final sale and cannot be returned.• Handmade Variance: Please note that subtle variations in glaze texture, color gradients, and slight dimensional differences are natural characteristics of heirloom, handmade ceramics, not defects. 

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!